Policies
Returns & Refunds
Because everything we sell is handmade, fresh food, our returns policy works differently from ordinary retail.
Last updated: 1 August 2026
Our policy, in short
Why we can't accept ordinary returns
Every item is a perishable food product prepared fresh after your order is placed and sealed the same day. Once a package has left our kitchen, we cannot accept it back or resell it — for your safety as much as ours. This is standard practice for handmade food businesses and isn't specific to any one order.
When a replacement or refund applies
We'll happily arrange a free replacement or a full refund if:
- the package arrives visibly damaged, crushed or leaking,
- an item is spoiled, stale, or clearly not fit to eat on arrival,
- the packaging has been tampered with, or
- you received the wrong product or a shortfall in quantity.
To claim any of the above, you must contact us within 48 hours of delivery with:
- your order number,
- clear photographs (a short video helps too) of the damaged or incorrect item,
- a photo of the outer shipping box or packaging as you received it, and
- a photo of the shipping label.
You don't need to send the product back to us — for hygiene reasons, the photos are what we use to verify the claim.
How to report a problem
Message us on WhatsApp or call +91 70137 37435, or email orders@konaseemanaidugari.com with the details above. We review every claim within 24–48 hours and let you know the outcome.
Resolution
Once a claim is verified, we'll offer either a free replacement of the affected item(s) or a full refund to your original payment method, at your preference. Approved refunds are processed within 5–7 business days.
What isn't covered
- Delivery delays caused by the courier, weather or public holidays
- An incorrect address provided at checkout
- Minor, natural variation in colour, shape, sweetness or texture — a normal part of anything made by hand rather than a machine
- Claims reported more than 48 hours after delivery, or without photos